Support Policy & Service Goals
local office Support Hours
Monday - Friday
8:00 AM - 5:00 PM
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Local offices are closed on all major holidays.
24/7 helpdesk services
We are available to help remotely 24/7.
Toll free support:
+1 888 826 8046
We are dedicated to providing rapid, expert assistance. Our support teams prioritize issues based on business and operational impact to ensure your business never slows down.
Service Response Goals
Critical Issues
Total system outage or data risk. Response within 30 minutes.
Standard Issues
Individual workstation or non-critical errors. Response within 4 hours.
Escalation Process
We strive to escalate and resolve all issues in a timely manner based on their priority and impact. Clients may request additional escalation by contacting any available technician when business operations are severely impacted.
Support
Submit Support Ticket
The quickest way to resolve technical issues. Submit your request directly to our queue.
Help Desk & Portal Access
We provide multiple ways for our healthcare and consulting clients to get the fast IT support they need to maintain consistent operations.
Phone
URGENT
Emergency Support
Clinical or operational shutdown requiring immediate intervention. Priority response guaranteed.
online
ACCESS
Client Portal Login
Log in to view, manage your services, and access secure account documentation.