Managed Client Area
SUPPORT@HEITNM.COM
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+1-505-323-3883
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Open: 8AM - 5PM, Mountain Time Zone, Monday - Friday
24/7 Remote Support Available
Our Response
Commitments
We bridge the gap between technical complexity and operational stability with plain-language SLA targets. No matter your location, our teams follow rapid-resolution protocols to keep your business running.
CRITICAL: 1-Hour Response
For issues that stop your entire practice from working, we guarantee a technician will be working on your problem within 60 minutes.
STANDARD: 4-Hour Response
Routine requests and standard tickets receive attention within half a business day, ensuring steady progress on all your IT needs.
AFTER-HOURS POLICY
Emergencies don't follow a clock. Our on-call support staff are available for critical support outside standard business hours to prevent data loss or clinical downtime.
ESCALATION PROCESS
If a complex issue requires deeper expertise, it is automatically moved to our higher tier support staff within 1 hour of discovery, ensuring no problem remains unsolved.
Strategic Partnerships for Secure & Non-Stop Operations
We collaborate with industry leaders to bring enterprise-grade reliability and seamless compliance to healthcare and professional firms in Albuquerque and Phoenix.
MICROSOFT PARTNER • DELL PARTNER • DATTO RELIABILITY • CYBERSECURITY • AV & EDR DEFENSE • CLOUD RECOVERY •